Emergency IT Support

There when you need us most.

Got a problem? NetDec are there to help. Even if you don’t have a support contract with us, our expert engineers will get you back up and running as soon as possible.

NetDec can help you with any IT crisis, from a PC breakdown through to data loss or files being corrupted (damaged).

You might have an issue that only affects one Computer, your Server, your entire Network or even your Internet connection. No matter how big or small the issue, our emergency IT support service can handle and solve all problems you might have.

When you call you will normally be speaking with one of our Engineers within 30 seconds. Our Engineer will then take the initial details of the problem, assess the situation, and then decide on the best course of action to resolve the issue. This can be anything from simple over the phone guidance to a site visit, depending on the problem.

Emergency IT Support Contracts

Clients on a NetDec IT support contract have a priority Service Level Agreement (SLA) and are much more cost effective than paying for emergency support as and when needed.

NetDec’s IT support services are available as part of our tailored IT support contracts, allowing you to pay monthly for your support needs.